g-ni Refund Policy

Because g-ni reserves capacity and begins coordination early, refunds depend on timing.

Important Note

The refund percentages above apply to refundable g-ni service fees only. Any third-party costs already paid, booked, purchased, activated, issued, shipped, assigned, or made non-refundable may be deducted from the refund amount.

Examples of non-refundable or deducted costs may include ride booking costs, SIM purchase or activation costs, shipping costs, transit card/load costs, payment processing fees, third-party provider fees, and any service already completed or prepared.

A full refund may be issued if:

• The student cancels before g-ni begins service coordination
• No third-party booking, purchase, payment, or service preparation has started
• g-ni is unable to provide the purchased service and no reasonable alternative is available
• A duplicate payment was made by mistake
• g-ni cancels the service before coordination begins

A partial refund may be issued if:

• Service coordination has started
• Some parts of the package have already been prepared or completed
• Third-party costs have already been incurred
• Digital access has been activated
• Physical items have already been purchased, shipped, activated, or assigned

Partial refunds are calculated after deducting completed services, third-party charges, payment processing fees if applicable, and reasonable coordination costs.

Refunds may not be available if:

• The student cancels less than 48 hours before arrival
• The student does not show up for a scheduled service
• The student provides incorrect, incomplete, or late information
• The student does not respond to required communication
• The service has already been completed
• A ride has already been booked and is non-refundable
• A SIM has already been purchased, shipped, activated, assigned, or prepared
• Verified Housing Access has already been activated or used
• A transit card, transit load, or local transport support has already been purchased, issued, loaded, or prepared
• Bank appointment coordination or checklist support has already been completed
• Third-party provider charges are non-refundable
• The student changes plans after service preparation has already started

Airport pickup refunds depend on whether a ride has been booked and whether the transportation provider allows cancellation.

Refunds for airport pickup may be available if:

• The student cancels before g-ni books a ride with a transportation partner
• The ride has not yet been confirmed or assigned
• No non-refundable provider charges have been incurred

Refunds may be reduced or unavailable if:

• A ride has already been booked with a non-refundable rate or provider
• The driver has already been dispatched or is en route
• The student provides incorrect flight details, arrival time, pickup location, or contact information
• The student is not reachable at the scheduled pickup time
• The student cancels less than 48 hours before the scheduled pickup without an approved exception

If a ride is rescheduled instead of cancelled, g-ni may apply a service credit or partial refund depending on provider fees and timing.

Mobile and SIM setup refunds depend on whether a SIM has been purchased, shipped, activated, or assigned.

Refunds may be available if:

• Cancellation occurs before SIM purchase or activation
• No shipping or activation costs have been incurred
• Digital setup access has not been activated

Refunds may be reduced or unavailable if:

• A SIM has already been purchased, shipped, activated, or assigned to the student
• Shipping costs have already been paid
• A prepaid plan has already been activated with a provider
• The student has already received or used the SIM or setup materials

If only part of the mobile setup service is unused, a partial refund may be issued after deducting completed or non-refundable costs.

Banking assistance refunds depend on whether appointment coordination or checklist support has already been completed.

Refunds may be available if:

• Cancellation occurs before banking assistance coordination begins
• No bank appointment has been scheduled or confirmed
• No checklist support or document review has been completed

Refunds may be reduced or unavailable if:

• A bank appointment has already been scheduled or confirmed
• Checklist support or coordination work has already been completed
• Third-party or bank-related fees have already been incurred
• The student cancels after preparation work has started

If appointment coordination is cancelled by the student after scheduling, provider or rescheduling fees may be deducted from any eligible refund.

Verified Housing Access refunds depend on whether platform access has been activated or used.

Refunds may be available if:

• Cancellation occurs before Verified Housing Access is activated
• No listings have been accessed through the verified access feature
• No verification or access preparation has been completed

Refunds may be reduced or unavailable if:

• Verified Housing Access has already been activated
• The student has used housing listings, verification features, or related access
• Digital access credentials have been issued or used
• Housing matching or verification work has already been performed

Once Verified Housing Access has been activated or used, that portion of a package is generally non-refundable.

Local transit card and load support refunds depend on whether a card has been purchased, loaded, issued, or prepared.

Refunds may be available if:

• Cancellation occurs before a transit card is purchased or loaded
• No transit card, load, or transport support has been prepared or issued

Refunds may be reduced or unavailable if:

• A transit card has already been purchased, loaded, or issued
• A transit load has already been applied
• Local transport support materials or setup have already been prepared
• Third-party transit provider charges are non-refundable

If a card or load has already been purchased on the student's behalf, the cost of the card, load, and any non-refundable provider fees may be deducted from the refund.

3-Wish Package

Includes:

• Airport pickup
• Mobile / SIM setup
• Banking assistance

If one or more services have already been completed or prepared, the refund may be reduced accordingly.

5-Wish Package

Includes:

• Airport pickup
• Mobile / SIM setup
• Banking assistance
• Verified Housing Access
• Local transit card / load support

If Verified Housing Access has been activated or used, or if any other service has already been prepared or completed, the refund may be reduced accordingly.

A no-show occurs when a student does not appear for a scheduled service, does not respond at the scheduled time, or fails to provide required arrival or contact information needed to complete the service.

If a student no-shows for airport pickup, banking assistance, or another scheduled service:

• The service may be treated as completed or attempted
• A refund may not be available for that service
• Rescheduling may be offered at g-ni's discretion and may require additional fees

Repeated no-shows, missed communications, or failure to provide accurate arrival details may result in reduced refund eligibility for the remaining package.

If a student's flight is delayed, rescheduled, or cancelled, the student should contact g-ni as soon as possible with updated arrival details.

g-ni will attempt to adjust service timing where possible, subject to provider availability and third-party policies.

Refunds are not automatically issued for flight delays or airline schedule changes. Instead:

• Services may be rescheduled when feasible
• Provider change fees or non-refundable booking costs may apply
• Refund eligibility will depend on timing, service status, and third-party rules

If updated arrival details are not provided in time, normal cancellation and no-show rules may apply.

Approved refunds are typically processed within 7 to 14 business days after confirmation.

Processing time may vary depending on:

• Payment method used at checkout
• Bank or card issuer processing times
• Third-party provider confirmation requirements
• Verification of purchase details and service status

g-ni will notify the student by email once a refund request has been reviewed and when a refund has been approved and submitted for processing.

Refunds are returned to the original payment method when possible. If that is not possible, g-ni may offer an alternative refund method or service credit.

In some cases, g-ni may offer a service credit instead of a cash refund.

Service credits may be used toward:

• A rescheduled service
• A replacement service within the same package category
• Another eligible g-ni service, subject to availability and approval

Service credits:

• Are non-transferable unless approved in writing by g-ni
• May expire if not used within the timeframe stated in the credit approval message
• Do not replace refunds required by applicable law

g-ni may offer a service credit when rescheduling is more practical than cancellation, when partial service has already been prepared, or when third-party fees prevent a full cash refund.

All refund requests are reviewed individually based on the timing of cancellation, the status of each service, third-party provider rules, and the information provided by the student.

g-ni reserves the right to:

• Approve, reduce, or deny a refund based on this policy
• Request additional documentation before issuing a refund
• Deduct completed services, third-party costs, and reasonable coordination costs
• Offer a partial refund or service credit instead of a full refund when appropriate

If a refund request is denied or reduced, g-ni will explain the reason when possible.

This Refund Policy is part of the overall terms governing g-ni services. Where required by applicable law, mandatory consumer rights remain unaffected.

By purchasing a g-ni package or service, the student acknowledges that refund eligibility depends on timing, service status, and third-party provider conditions as described in this policy.